Contact Thunder Equipment
235 South Summit Road
Greenville, PA, 16125
Thunder Equipment offers a One Year Limited Warranty on all products. Limited Warranty specifically covers manufacture defects. The warranty excludes excessive abuse, mishandling, product or component wear and resultant damage. (Examples include broken receiver plugs and/or battery boxes.) Any modifications, adjustments, or product changes from original design, or disassembly without factory authorization immediately voids warranty.
We encourage you to contact Thunder Equipment if you have any questions about the use of your new product. If your equipment does not function as warranted during the One Year Limited warranty period and your problem cannot be resolved over the telephone or electronically Thunder Equipment will, with valid proof of purchase, repair it to make it function as warranted. The warranty period starts at the original Date of Purchase. The date on your invoice is the Date of Purchase. The One Year Warranty covers parts and labor, minus shipping.
NOTE: Stripped threads due to forcefully installing gas cylinders are not covered under warranty for any products.
Any unauthorized repairs, product modifications, or unauthorized disassembly attempted by anyone other than Thunder Equipment immediately voids manufacturer’s warranty. Warranty is non-transferrable and applies only to original purchaser with valid receipt. If it is determined that unauthorized repairs, modification, or components were used or attempted, Thunder Equipment will return equipment to factory specifications and provide detailed invoice for services rendered.
TERMS OF SERVICE
Proof of Purchase, copy of the receipt, is required for any repair of warranty or non-warranty items. The warranty does not cover machines or parts purchased from a non-authorized seller, non-authorized repair services, or non-factory components. Non-authorized sellers would include any person to person sales, non-authorized dealers, individual website sales, or any other sale except for factory direct or authorized dealers.
After one year, the machines are out of warranty. Contact Thunder Equipment directly to obtain Return Authorization. Individuals sending equipment for repair agree to pay all associated shipping costs and initial evaluation charge. Thunder Equipment will repair equipment to factory specifications and provide invoice for services and parts. Payment must be completed prior to equipment being returned. There is a 90 day warranty on all specific items repaired by Thunder Equipment.