Contact Thunder Equipment
Thunder Equipment builds, repairs and refurbishes retriever training launchers at our own factory in Greenville, Pennsylvania. Whether you are placing an order, asking which launcher suits your training, sending a machine in for service, or working through a problem in the field, the quickest route to an answer is the office — call 724-944-2429 or email info@thunderequipment.com. You can also use the form below. The sections further down the page explain what to have ready for each kind of question, and where the detail already lives on this site.
Thunder Equipment Sales Office
Phone: 724-944-2429
Email address: info@thunderequipment.com
Thunder Equipment Factory & Service Repairs
150 Wise Road
Greenville, PA, 16125
• All service returns must be accompanied by our Service Return Form
Sales and ordering
Orders are placed through the store on this site, and the sales office is glad to talk one through with you first. We encourage you to contact Thunder Equipment if you have any questions about the use of a new product — which launcher fits the work you do, what accessories go with it, or what is on the shelf. Shipping rates and delivery times for launchers, bumpers and accessories are set out on our shipping information page. Keep your invoice: the date on it is the Date of Purchase, and it is the proof of purchase required for any warranty repair later on.
Warranty and repairs
Every Thunder Equipment product carries a One Year Limited Warranty covering manufacture defects, and the warranty period starts at the original Date of Purchase. It excludes excessive abuse, mishandling, product or component wear and the damage that follows from it, and any modification, adjustment or disassembly without factory authorization voids it immediately. If a problem cannot be resolved over the telephone or electronically, equipment is repaired at the factory. Anything sent in for repair must include our Service Return Form and must be shipped to the Greenville address above — Thunder Equipment is not responsible for equipment shipped to a different location. The full terms, including what applies once the first year is up, are on the Warranty and Repairs page.
Troubleshooting before you call
Over 99% of all problems associated with launchers come down to one of three things: the remote electronics, the AA batteries, battery pack or battery wires, or the receiver plug. Checking those three first will often save you a shipment, and every machine we sell or repair is tested — including launching bumpers — before it leaves. Never attempt troubleshooting while MAP gas is still in the launcher, and never rotate the bumper cylinders by hand. Our Troubleshooting Hints page works through the common symptoms in order, and the Sequencing Adjustment Instructions cover machine timing — but contact us before attempting that repair.
Equipment refurbishing
An older machine can often be brought back to factory standard rather than replaced. Call the office at 724-944-2429 to discuss refurbishing your equipment and what it would involve for your launcher; as with any repair, a Service Return Form must accompany the return.