Contact Thunder Equipment
All service returns must be accompanied by our Service Return Form.Thunder Equipment
53 Coulter Rd
Greenville, PA, 16125
(724) 944-2429
WARRANTY
Thunder Equipment offers a One Year Limited Warranty on T500, T1000, & T100 and 6 month Limited Warranty on SPIDER. Limited Warranty specifically covers manufacture defects. The warranty excludes excessive abuse, mishandling, product or component wear and resultant damage. Any modifications, adjustments, or product changes from original design immediately voids warranty.
We encourage you to contact Thunder Equipment if you have any questions about the use of your new product. If your equipment does not function as warranted during the One Year Limited warranty period and your problem cannot be resolved over the telephone or electronically Thunder Equipment will, with valid proof of purchase, repair it to make it function as warranted. The warranty period starts at the original Date of Purchase. The date on your invoice is the Date of Purchase. The One Year Warranty covers parts and labor, minus shipping.
NOTE: Stripped threads due to forcefully installing gas cylinders are not covered under warranty for any products.
Any unauthorized repairs or product modifications attempted by anyone other than Thunder Equipment immediately void manufacturer’s warranty. Warranty is non-transferrable and applies only to original purchaser with valid receipt. If it is determined that unauthorized repairs, modification, or components were used or attempted, Thunder Equipment will provide cost estimate for repairs prior to completion.
TERMS OF SERVICE
Proof of Purchase, copy of the receipt, is required for any repair of warranty or non-warranty items. The warranty does not cover machines or parts purchased from a non-authorized seller, non-authorized repair services, or non-factory components. Non-authorized sellers would include any person to person sales, non-authorized dealers, individual website sales, or any other sale except for factory direct or authorized dealers.
After one year, the machines are out of warranty. Contact Thunder Equipment directly to obtain Return Authorization. Individuals sending equipment for repair agree to pay all associated shipping costs and initial evaluation charge. Thunder Equipment will provide repair estimate and upon customer approval will repair and return equipment. There is a 90 day warranty on all specific items repaired by Thunder Equipment.
CONTACT service@thunderequipment.com OR (724) 944-2429 FOR DETAILS AND RETURN INFORMATION
IMPORTANT ANNOUNCEMENT
As of January 1, 2012 service and support for all products not previously manufactured by Thunder Equipment has been DISCONTINUED due to parts obsolescence. This includes Max 5000, Max7000, and the Thunderbird 400, 800, & 1200 launchers.
